Refund policy

RETURN & REFUND POLICY

We hope you love your AfterDark & Co. order. If you change your mind, you have 14 days from the date your order is delivered to tell us that you wish to cancel and return it. Once you notify us, you have a further 14 days to send the item back.

Change-of-mind returns

Please contact us before returning any item so we can provide the correct return instructions and return address.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as you remain responsible for the item until it reaches the return address.

You may inspect an item as you reasonably would in a shop. However, if an item has been used or handled beyond what is necessary to inspect it and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.

This may include obvious signs of use such as candle wax, soot, staining, scratches, damage, missing parts or other evidence that a seasonal decoration has been used rather than simply inspected.

Please return items with all parts and accessories and, where reasonably possible, in their original packaging.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

Where required by law, we will arrange an appropriate replacement, refund or return without charging you return postage. Your statutory consumer rights are not affected.

Refunds

Once your return has been received and checked, approved refunds will be issued to your original payment method. Where the statutory cancellation right applies, refunds will be processed within the legally required timeframe. Standard outbound delivery charges paid by the customer are refundable where required by law; additional charges for premium delivery options are not necessarily refundable.

Before returning anything

Please contact [support@afterdarkandco.co.uk] before sending a return. Do not return products directly to a supplier or any address shown on product packaging unless we specifically instruct you to do so.